TASK: Redesign the software interface of the Bart ticket kiosks. WEEK 2: Lili and I condensed our research from week 1 to determine a few key usability issues to address in our redesign: language—too technical "upgrade," "e-purse" etc, not consistent add/subtract value—very slow feedback to confirm Clipper refill—none screen hierarchy—not consistent, doesn't highlight most important … Continue reading Bart Kiosk Redesign: Part 2 →

TASK: Redesign the software interface of the Bart ticket kiosks. WEEK 1: Lili and I went into a Bart station and observed a few dozen interactions between ticket-buyers and the various ticket kiosks. We talked to many people and groups as they attempted to buy tickets, clipper cards, or add more fare to their tickets. … Continue reading Bart Kiosk Redesign: Part 1 →

For this exercise, we quickly chose a category of users that we wanted to help. From there, we determined their pain-points or problems, and possible solutions. This was quite helpful in creating a rapid outline or starting point for a design project, and for getting an immediate sense of where a project might go. I … Continue reading Rapid Ideation—Provisional Personas, Scenarios →

Don Norman: Design of Everyday Things, Ch 1 Richard Saul Wurman: Hats

Interaction Design: everyone has been asking me to explain what interaction design is since I applied to this masters program. I was super sick of answering this question by June; I don't even really know what to tell people. Have they heard of UX? No? If it's my Lyft driver asking and I'm tired, I … Continue reading IxD: ? →